It’s no secret that new technology and the Covid-19 pandemic significantly impacted the customer journey. The days of the traditional marketing funnel are long behind us — replaced by a loop of micro-interactions. How the journey will continue to evolve is anyone’s guess, but there are a few trends that offer clues about what’s to come.
Today’s consumers value empathy in a big way—and they expect brands to demonstrate it. In light of the Covid-19 pandemic, American consumers are re-evaluating their connection to the world around them, and brands are no exception. In fact, the majority of U.S. consumers state that the way that brands respond to the pandemic will influence their future engagement with the company.
New year, new customer experience trends! 2022 is ushering in a variety of new and emerging customer experience trends, and it’s more important than ever for companies to deliver an exceptional customer experience. Continue reading to learn more about customer experience, why it is vital for a brand’s success, and some emerging trends for 2022.
Ross Cooper recently joined the Inspira team as Senior Integrated Strategist. Get to know the latest addition to the team in this edition of the Employee Spotlight!
Regina Fiedel recently joined the Inspira team as Senior Integrated Strategist. Get to know the latest addition to the team in this edition of the Employee Spotlight!
Consumer behavior has altered dramatically in the last few years, mainly due to the far-reaching effects of the ongoing Covid-19 pandemic. This evolution doesn’t show any signs of stopping in 2022. Marketers have reason to believe that consumer behavior will continue to experience changes this year. Here’s why—and how.
Milagros "Mila" Scala joined the Inspira team as Senior Client Engagement Manager. Get to know the latest addition to the team in this edition of the Employee Spotlight!
Did you know that Gen Z constitutes nearly a quarter of the U.S. population? This group, born between 1997 and 2012, has garnered quite a reputation for itself. Between their social media usage, unique consumer behaviors, and socially conscious opinions, Gen Z’s contributions are plentiful and varied. In addition to this, Gen Zers are the most diverse generation thus far. It’s fitting that a generation that matured during the rise of the internet has constantly evolving interests that can change at lightning speed. Here’s what you need to know about Gen Z.
Fast Company notes that “Intellectual Quotient, or IQ, determines our level of reasoning and problem-solving abilities. Emotional Quotient, or EQ, determines our ability to recognize, differentiate, and manage our emotions and the emotions of others.”
Chief Marketer has released its Top Marketing Agencies of 2022, highlighting the best brand activations and engagement agencies across 11 categories and specialties. We’re proud to share that Inspira has been named to the list.