You’re perusing the grocery store, and there’s a sample station set up inviting you to try a new multigrain biscuit from your favorite snack company. Are you going to meander over to try a sample? And if you enjoy the sample, are you going to purchase the product? 

It’s no secret that new technology and the Covid-19 pandemic significantly impacted the customer journey.  The days of the traditional marketing funnel are long behind us — replaced by a loop of micro-interactions. How the journey will continue to evolve is anyone’s guess, but there are a few trends that offer clues about what’s to come.

Today’s consumers value empathy in a big way—and they expect brands to demonstrate it. In light of the Covid-19 pandemic, American consumers are re-evaluating their connection to the world around them, and brands are no exception. In fact, the majority of U.S. consumers state that the way that brands respond to the pandemic will influence their future engagement with the company.

New year, new customer experience trends! 2022 is ushering in a variety of new and emerging customer experience trends, and it’s more important than ever for companies to deliver an exceptional customer experience. Continue reading to learn more about customer experience, why it is vital for a brand’s success, and some emerging trends for 2022.

Consumer behavior has altered dramatically in the last few years, mainly due to the far-reaching effects of the ongoing Covid-19 pandemic. This evolution doesn’t show any signs of stopping in 2022. Marketers have reason to believe that consumer behavior will continue to experience changes this year. Here’s why—and how.

Fast Company notes that “Intellectual Quotient, or IQ, determines our level of reasoning and problem-solving abilities. Emotional Quotient, or EQ, determines our ability to recognize, differentiate, and manage our emotions and the emotions of others.” 

Consumer behavior experienced a seismic shift during the pandemic. Consequently, 75 percent of consumers in the U.S. are engaging in new shopping behaviors due to store closings, changing priorities, and even economic pressure. 

‘Tis the season for holiday shoppers to flood stores and social media feeds to be full of gift suggestions. Buying presents for loved ones in 2021 looks different than in years past, and brands should prepare accordingly. 

You have a thorough understanding of Millenials and Gen Zers, but what do you know about Generation Alpha? This demographic cohort refers to people born between 2010 and 2025. Despite their young age, this culturally significant group is already making an impact.  Here, we take a look at how the rise of Gen Alpha will alter how brands create connections with consumers.

Today’s consumers make a statement by putting their money where their beliefs are. They primarily do this by supporting transparent, responsible brands. Approximately 87% of consumers say they’d purchase from a company that endorses an issue they care about. Additionally, 53% of consumers are willing to pay more to support brands that take a stand on political, economic, and public health issues.